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Frequently Asked Questions

Find answers to your questions below.

Help Center

Delivery Questions
Do you deliver overseas?

We do deliver overseas. If you would like to see our rate table, please see our shipping page . When you place your order, simply enter your address and the shipping options will appear.

What is your returns policy?

You can return products whether they are faulty or not. For non-faulty products, you will need to raise a return within 28 days of delivery. We do not refund shipping for returns of non-faulty products.

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Sockets & Switches
What is a 2-way switch?

A 2-way switch is the most common type of light switch. This is used when you you have a light which you need to control from two different locations. An example of this could be a hallway light which you need to control from both the ground floor...

What is the difference between a chrome and nickel finish?
They are both highly reflective finishes and have silver tones. However polished chrome is considered to be colder with a slightly bluer tone. Nickel is warmer with what is considered a slightly yellower/white tone which can give the appearance of ageing.
What IP rating is suitable for an outdoor socket?
An IP44 rating is required for most applications as long as the socket is not exposed to heavy rain. IP65+ rating on sockets is required for all outdoor use.
Do double USB sockets need a different size back box?

A mounting box depth of 35mm is required for double USB sockets.

Can I put floor sockets on the wall?

Yes.

How deep is a shaver socket back box?

A mounting box depth of 47mm is required.

What size back box do I need for retractive switches?

Retractive toggles require 35mm back box depth and retractive rocker switches require 25mm depth.

Can I use a retractive switch as a regular light switch in standard domestic home wiring?
No, because it is a sprung switch. This means it will turn the light off as soon as you release your finger from the switch. If you do not have a smart home system or door entry system then you will need standard switches, not retractive. For further...
I would like a toggle switch to open and close a sky light, which toggle switch should I buy?

A retractive 2 way and off toggle switch will be needed for this setup which is compatible with smart home applications.

Can I dim using a toggle?

Yes, but this can only be done on smart home applications when using retractive toggles.

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Lighting
What length is the flex and chain?

The length of the drop on the hand painted collection of lights is 1.5m.

Can I shorten the flex and chain?

Yes, you certainly can. Your electrician will be able to do this for you.

What bulb fittings do your pendant lights take?

They are compatible with E27 bulbs.

Are they dimmable?

Yes, but you will need to ensure the bulbs you are using are dimmable bulbs.

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Downlights
How do I change the colour temperature of my fixed downlights?

Our fixed downlights can be changed from 3k and 4k to 6k. To change the colour temperature, remove the bezel, underneath there is a little black switch that you can use to switch between the colour temperature settings.

Can downlights go in my wet room or outside?

There are four zones in a bathroom; 0,1, 2 and the outside zone. Each zone dictates how well protected a light fitting will be against moisture, this is backed up by its IP rating. Fixed downlights which are IP65 rated can be placed in zones 1 and...

Are your products compatible with the US wiring?

USA operates at 100-110 volts, the UK operates from 230-250 volts, cable capacity like pendant lights and wall lights are compatible with US wiring. However, you will need to ensure that the bulb you use in the fitting is compatible. Downlights are...

Can downlights be covered in insulation?

All downlights should have an air void around them when using insulation. The amount of space that should be left around the downlight depends on the type of bulb being used, as different bulbs run at different temperatures. Your electrician will be able to advise you on this.

Are your tiltable downlights on a pivot ball or rotate either way on a bar?

Our downlights do not pivot all the way around, they operate on a bar and tilt left to right, not 360°.

I cannot fit my bulb into my GU10 downlight?

Insert the bulb into the downlight pre-installation, push the wires from the top down into the light to make the light fitting hang out of the unit, you will then be able to easily fit the bulb into place.

Can the unit or driver of the downlight be covered in insulation?

No, the downlight and driver will need clearing behind it. 10-40mm or more space is needed around the downlight to allow heat to escape.

Can I change the colour temperature of my tiltable downlights?

No, the colour temperature can only be changed on our fixed downlights.

Can dimmable bulbs be used with Lieber GU10 downlights?

Yes, they can. We have a few GU10 dimmable bulbs available on Elesi that can be used with the Lieber downlights.

Can you change the bulbs on Soho downlights?
No, they are a fixed unit and come with a fitted bulb. They do come with a 3 year guarantee should the bulb fail during this time.
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